New to Tampa, I did not have experience with an auto service facility that would be able to service my 2010 328i BMW. Working in the automotive aftermarket, I have learned the importance of working with technicians that are ASE-certified. A friend at my Condo recommended Auto Works of Tampa. After checking online, I felt like they were competent and could honor my warranty for work that had been performed a month ago by a shop in Panama City (coils and plugs replacement) - and I was amazed to see that they honor their work with a 2 year, 24k mile warranty.
I can't thank my friend enough for letting me know about this shop. They are highly experienced with BMWs, professional in both how I was first greeted, kept informed throughout the process and in follow-up. My husband and I both feel we have found our shop for our BMW and Toyota. The work was completed as we agreed and within the time frame we discussed. At pickup, my car was newly washed, vacuumed and ready to roll. A health and safety report on the car was completed without the pressure to do work that is unnecessary. Good job! You have earned my business.
Copied and pasted from what I posted on Google. I will preface this by saying I consider myself a very picky critic.
I'll start with the bad, all minor:
1) It is kind of hard to get in and out of here. Perhaps just a coincidence, but both times I was here, I had to maneuver my way around a truck to park. The parking lot is spacious, but there's only a single-lane to get in and out. I noticed there were some cars parked off to the left... maybe see if there's another place to park these, perhaps behind the shop?
2) The admin who took a message from me didn't pass it along to the shop. I called during lunch, which is when the shop is closed. I am under the impression that the admin is offsite, which I think usually causes communication break downs in my experience.
3) I understand everyone needs to eat, but it is mildly inconvenient to have the shop close during traditional lunch. My suggestion would be to have lunch a little later (1PM-2PM for instance) or maybe stagger the shifts so that someone is available at lunch for quick jobs/questions
Now the good:
1) The price for a checkup is very reasonable and the checkup itself is fairly thorough
2) After a little Googling, the prices in general seem very reasonable for the area. I don't know a whole lot about cars, but Bob and Chuck seemed like very honest mechanics
3) The office and bathroom were extremely clean and professional, rare to find in auto places in my experience.
4) I was offered a ride home after dropping my car off at no charge, very very convenient service
5) Very quick turnaround time, if only for a couple relatively simple tune-up jobs... about a day and a half